SHIPPING AND RETURNS


SHIPPING

We ship orders worldwide with UPS standard/express and Posten for all domestic orders.  We ship all orders within 1-4 working days after issuance of the order confirmation if nothing else is stated.

Estimated delivery time is: 

Norway: 1-2 business days 

Europe: 1-2 business days

USA: 1-3 business days

Rest of the world: 1-5 business days

 

For urgent request and express shipping please send us an email to info@idanilsen.com

When your order leaves our warehouse we will send you an e-mail with a tracking number relating to your shipment. All customers track their orders at UPS. Specified delivery times are provided as guidelines.

Each purchase is insured by Ida Nilsen during the time in transit until it is delivered to you.

RETURNS & EXCHANGES

You can return your products within 14 days after you’ve received your order. The product must be in original unused condition and in the original box and/or packaging with original tags attached. Ida Nilsen is not responsible for the items during shipment back to the Ida Nilsen office. The return shipping fee is carried by the customer. Return your products to: Ida Nilsen Frognerveien 44 G 0266 Oslo, Norway. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Ida Nilsen suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. If a returned item is shipped internationally, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. Ida Nilsen is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer. REFUND Once we have received and processed your return we will notify you via email that you have been refunded. We will refund the price you paid for your item back to your original payment method. It can take up to 5-10 business days until the transaction is visible on your bank statement.